Shipping policy

Shipping Policy

Order Processing

All orders are processed within 2 business days of purchase. Orders placed on weekends or public holidays will be processed on the next business day.

You'll receive a confirmation email once your order is placed, and a second email with tracking information once your order has been dispatched.

During periods of high demand or sale events, processing may take slightly longer. We'll notify you by email if there's a delay.

Shipping Times

International delivery: 7–12 business days from dispatch.

Please note that this estimate is for transit time only and does not include the 2-day processing period. Total time from order to delivery is typically 9–14 business days.

Delivery times are estimates and are not guaranteed. Delays can occur due to customs processing, carrier backlogs, weather, or public holidays in the destination country.

Shipping Costs

[Insert your rates here — e.g. "Free standard shipping on all orders" or a rate table by region/order value.]

Order Tracking

Once your order ships, you'll receive a tracking number by email. Please allow up to 48 hours for tracking information to become active.

If your tracking hasn't updated after 7 business days, contact us at [your email] and we'll look into it.

Customs, Duties and Taxes

Orders shipped internationally may be subject to import duties, taxes, or customs fees levied by the destination country. These charges are the responsibility of the customer and are not included in the item price or shipping cost.

Customs policies vary by country. We recommend checking with your local customs office before ordering if you're unsure.

Lost, Delayed or Damaged Orders

If your order hasn't arrived within 20 business days of dispatch, please contact us at [your email] with your order number and we'll investigate with the carrier.

If your order arrives damaged, contact us within [7] days of delivery with photos of the item and packaging.

Incorrect Addresses

Please double-check your shipping address at checkout. We're not able to redirect orders once dispatched, and we can't be held responsible for orders lost due to an incorrect or incomplete address. If a parcel is returned to us due to an address error, you'll be responsible for the cost of reshipping.

Undeliverable Parcels

If a parcel is returned to us as undeliverable (refused delivery, uncollected from a depot, etc.), we'll contact you to arrange reshipping at your cost, or issue a refund minus original shipping costs.

Contact

Questions about your order? Email us at [your email] and we'll respond within [1–2] business days.